Frequently Asked Questions

Read for additional hotel information.

Can I store my luggage at the hotel

The Concorde Hotel offers complimentary luggage storage for all hotel guests.

Can I get a baby crib at the hotel?

With advanced notice, a baby crib can be provided at no additional cost. Email or call us directly at +1.212.355.2755.

Can I get packages delivered to the hotel? Fee?

We gladly accept packages on behalf of our guests with future reservations. This is a complimentary service offered for up to 3 packages.

Please make sure that your package arrives within 3 days of your arrival or during your stay.

How do I secure a room with handicap accessibility?

To ensure that you have booked a disability accessible room, you may confirm with our Guest Services team at or call the hotel directly at +1.212.355.2755.

What happens if I see a lower rate somewhere else?

The Concorde hotel will price match lower rates found online. For more information, please visit our Best Rate Guarantee page.

Where should I park if I drive in?

The Concorde Hotel is centrally located where a multitude of parking garages within walking distance can be suggested upon request.

Guests can also use applications like ParkWhiz to find their own parking.

How old do I need to be to make a reservation?

The minimum age requirement of our guests is 21 years of age.

What time is check-in and check-out?

Standard check-in is between the hours of 3 PM - 12 AM EST.

Check-out is at 11 AM EST.

Early check-in and late check-out are subject to availability and may accrue additional charges.

Are smoking rooms available?

The Concorde Hotel New York is a non-smoking hotel. A designated smoking area outside the hotel is available to our guests.

Do you have airport shuttle/transportation services?

Black car service can be scheduled for all transportation needs including airport arrivals/ departures.

Please call or email the hotel directly for reservations and pricing.

Do you have on-site laundry services?

No. However, we do have valet laundry & dry-cleaning service available 7 days a week for our guests.

Do you allow pets?

Pets are not permitted.

*Exceptions exist for service animals with proper documentation.*

Is there a mini fridge in the room?

All rooms come equipped with a mini fridge.

Do you have a fitness center?

The Concorde Hotel fitness center is available 24 hours with key card access.