Is the Concorde Hotel open?
The Concorde Hotel is currently open!
What is your current cancellation policy?
We remain committed to offering you flexible booking and cancellation options. Given these unique circumstances we are making adjustments to booking policies:
- Government Restriction Regions. In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer full cancellation with refunds.
- Existing Domestic Reservations. All reservations –non-cancellable or advanced purchase - that are scheduled for arrival before May 31, 2020, can be changed or cancelled at no charge up to 24 hours prior to arrival date with proof of reasoning for cancellation.
- New Reservations. Any new reservation – even those described as non-cancellable or advanced purchase – that are booked between today and May 31, 2020, can be changed or cancelled at no charge up to 24 hours prior to the arrival date with proof of reasoning for cancellation.
What is your Lobby Policy?
Our current Lobby Policy is on our COVID-19 Policy page here.
What is the Concorde Hotel doing to stay clean and safe?
Our current Health and Safety Policy is on our COVID-19 Policy page here.
Is the gym open?
Yes, the gym is currently open. Every equipment is thoroughly disinfected after each guest use.
Is Butler Room Service still delivering food?
Yes, Butler Room Service is still making deliveries to guest doors.
Are you still offering dry cleaning and laundry services?
Yes, we do have valet laundry & dry-cleaning service available 7 days a week for our guests.
Do your rooms have mini refrigerators?
Yes, all guest rooms have mini fridges.
Are you offering any room discounts for Health Care Providers?
Yes, we are. Please contact us directly to learn more about the special rate. (https://www.concordehotelnewyork.com/contact/)