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National September 11 Memorial & Museum

From Concorde
By Car 28 Minutes

180 Greenwich St, New York, NY 10007, United States


+1 212-312-88-00




9/11 Memorial 8 am-8 pm

9/11 Museum Weds-Mon 9 am-7 pm 

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On September 11, 2001, a terrorist group orchestrated a series of devastating attacks against America, resulting in the deaths of nearly 3,000 people. This heartbreaking event is forever remembered at the National September 11 Memorial & Museum in New York City, a monument to the victims and the people who risked their lives in rescue attempts. 

The memorial is located in lower Manhattan, at the site where the World Trade Center (once known as the Twin Towers) stood. Designed by American architect Michael Arad, the memorial is a set of two reflecting pools surrounded by a forest of white oak trees; the names of the victims are inscribed in bronze at the edges of the reflecting pools. The memorial opened in 2011, one day after the tenth anniversary of the tragic attacks.

The museum, meanwhile, was built underneath the memorial. It opened a few years later, in 2014. It is home to certain artifacts from September 11th, recordings — including emergency calls — from the day, photos of the victims, and other media that depicted the destruction wrought by the attacks. Its goal is to keep the story of September 11th alive.  

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Museum Exhibits

The September 11th Museum is made up of two main exhibits: the Historical Exhibition, which explains what happened, and the Memorial Exhibition, which honors the individuals who died in the attacks.  

The Historical Exhibition is a multimedia interactive experience that acts as an ongoing archive of the day. It explores the acts of terror that occurred ahead of September 11, as well as how al-Qaeda came to be; then, it lays out the painful events of the day itself and the difficult clean-up and rebuilding efforts that followed for the whole country.  

The other permanent exhibit at this museum, the Memorial Exhibition, is a place for remembrance. Using artifacts, personal belongings, and photos, the Memorial Exhibition conveys the sheer size of the tragedy.  

You can read more about the museum’s full collection here.  

The Memorial 

Covering about eight acres, the Memorial is a peaceful tribute to the people who lost their lives on September 11th. There is an audio guide to the memorial available to all visitors, which is a 40-minute tour of the area and an overview of the tragedy. You can download the audio guide here.  

In the surrounding forest is the Survivor Tree, a pear tree that was badly damaged in the attack but later rehabilitated. It continues to stand today as a reminder of the country’s resilience and power for rebirth.  

How to Visit 

The museum is currently open to the public every day of the week except Tuesdays. Tickets to the museum cost between $17 and $29, and you can purchase them here. The museum’s hours are from 9:00am to 7:00pm, with the last entry at 5:30pm.

The memorial is open every day from 8:00am to 8:00pm. No tickets are required to visit the memorial. 

The National September 11 Memorial & Museum is a tribute to the 2,977 people who lost their lives after the tragic terrorist attacks of September 11, 2001. Visit this destination to remember the courage and sacrifice of the victims and the rescue workers who tried to save them. 

Quick FAQ

The Check-In is from 3 PM. If you arrive before the check-in time, you can leave your luggage in the luggage room and enjoy the common areas of the Hotel.

The Check-Out is at 11 AM. You can leave your luggage in the luggage room until your depart time.

Yes, we have a Fitness Center on the 4th floor. Available 24/7, accessible with your room key.

It is possible to keep the room after 11 AM on your check-out day (Late Check-Out) This service is subject to availability (check with reception the day before departure) and may carry additional supplements.

Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds, or any other subject relating to your reservation, you must contact the reception directly. You will find the contact details on the page of the Hotel.


* Some requests may incur additional expenses; you will always be informed at the time of making the request.

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